Shipping & Returns
Tracking Your Order
Visit Track Your Order page, it contains all shipment information you need. If you have further questions, please email us at firstname.lastname@example.org
Order and Shipment Confirmations
When you finish placing an order online, you will receive an order confirmation via email. If you need to make changes to your order, please reply to the confirmation email and we will do our best to accommodate. Please note that change requests placed over the weekend often cannot be accommodated before orders ship on Monday. Once your order has been shipped, you will receive a second email confirming your shipment.
All orders will be shipped on the first available business day, unless otherwise indicated in your order confirmation. If your order consists of a coffee that roasts on a specific day e.g. Wednesday, the entire order will ship together on that specific day. Orders cannot be roasted and shipped on the same day that they are placed. If an item is out of stock, we will notify you via email of the delay as soon as possible.
3 Day Select
3 Day Select shipping is available in the Continental US (not including P.O. Boxes or APO/FPO addresses). Orders placed with 3 Day Select shipping are guaranteed to arrive in three (3) business days.
UPS 2nd Day Air
UPS 2nd Day Air shipping is available to all 50 states. UPS 2nd Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS 2nd Day Air shipping are guaranteed to arrive in two (2) business days.
UPS Next Day Air
UPS Next Day Air shipping is available to all 50 states. Separate rates apply for shipments to Alaska and Hawaii and can be viewed in the cart. UPS Next Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS Next Day Air shipping are guaranteed to arrive in one (1) business day.
Standard and expedited international shipping is available. Standard International is USPS Priority Mail International and will typically ship the next business day to arrive in six (6) to ten (10) business days. Expedited International is USPS Express Mail International and will typically ship the next business day to arrive in three (3) to five (5) business days. Please note, the estimated time of arrival does not include processing through customs. Rates can be viewed in the cart for Canada and other International shipments.
To ensure your complete satisfaction, you may keep the coffee. Please, contact Customer Service at email@example.com. If applicable, we will replace your order with a new one for free, or you will receive a refund.