Help Center

Our coffee is for the calm, the peaceful, the warm, the positive. This is for everyone who stops to smell the roses and takes time to chill; enjoys the brewing. You treat yourself kindly, you are aware of your expectations, because you understand who you are. 

Coffee is our pleasure of life; it lightens your mood. Our coffee makes you happier, sexier and more alive. We believe in wonderful people making life wonderful, so we provide you with the motivation you need to be present.

We roast all coffee to order because we believe your coffee should arrive perfectly fresh. Orders in by Tuesday at noon (PST) will be roasted & shipped on Thursday. Orders in by Friday at noon (PST) will be roasted & shipped on Monday.

If you ordered an E-Gift Card the redemption code will be emailed to the email address you entered. If you think you may have entered the email address incorrectly or ordered the wrong type of gift card, please email us at info@sheratique.com

We roast our coffees specific to the brew method that will be used. Select Fine grind if you will be using an espresso machine or for Turkish coffee. For pour-over cones or drip pots, choose Drip. For cold brewing, French press, or chemex, choose Coarse. 

We recommend you order whole bean. But we'd be happy to grind your coffee for you. You can also choose your prefered grind type.

We recommend keeping your coffee away from extreme heat or cold. Our coffee bags offer excellent environmental protection. We treat coffee like great bread which means we advise you to buy fresh and more often, rather than storing it up.

Consider our Coffee Subscription if you want us to ship fresh roasted coffee to you on a scheduled basis.

Generally, our coffee roasting style would be considered a ‘medium’ roast, with the exception of our 6 Bean Espresso blend which is a dark roast. We have a unique roast profile for each coffee that brings out its best characteristics and flavors.

Yes! We would happily help get you setup with coffee for your event or as gifts for clients or staff. Send us an email at info@sheratique.com or drop us a line here.

In order to place an order, please follow these steps:

1. Choose your coffee and add it to cart.

2. A new window will open, with a confirmation of the coffee added to cart. You add more coffees to your cart if you want to buy more. If you want to finalize the order, click “CHECKOUT”.

3. If you want to use a discount code, enter it in the proper field and click “APPLY”. Next, choose payment and shipping method and click “NEXT”.

4. Enter your contact information and shipping address. Remember to fill in all the required fields. Next, click ”CONTINUE” to proceed to order summary.

5. Make sure that the details in “Order Summary” are correct. If everything is correct and you’re logged in, click “CONFIRM TO SHIPPING METHOD”. If you don’t have an account, check "save this information for next time" It will enable us to fulfill your order. 

6. If you have chosen PayPal as a payment method, please make the payment in this step.

7. Hurray! Your order has been successfully placed and we’re on it! We have also sent you a confirmation email. You will be informed about further proceedings via email.

An order cannot be updated by the customer. We will be happy do it for you, unless your order has already been packed. Please, contact us as soon as possible: info@sheratique.com 

You can track your order with the tracking number we emailed you, you will have day-to-day details about your order on USPS tracking page. Remember that we cannot affect the delivery time of your parcel.

Check order confirmation emails. Also, you can check USPS tracking page for more details.

Sure, unless your order has already been packed. Contact us as soon as possible: info@sheratique.com

It depends on order status. We roast coffee to order, so If your ordered coffee has not been roasted, you can cancel it by contacting us at info@sheratique.com. Otherwise, order cannot be cancelled.

Orders arrive in 1-4 business days within the United States. International orders take up to 10 business days.

All orders will be shipped on the first available business day, unless otherwise indicated in your order confirmation. If your order consists of a coffee that roasts on a specific day e.g. Wednesday, the entire order will ship together on that specific day. 

Orders cannot be roasted and shipped on the same day that they are placed. If an item is out of stock, we will notify you via email of the delay as soon as possible.

If, by mistake, we sent you the wrong coffee, please contact us at: info@sheratique.com

Remember to inform us about your order number (you can find it in confirmation emails) and about the coffee you have received. We promise to make up for our mistake in the blink of an eye!

Our coffees are packed with utmost care and use best efforts so that the coffees could be delivered to you safely. If the coffees you have received are damaged, please email us at info@sheratique.com. Remember to attach photographs of damaged goods. Don’t worry, we will send you new coffees for free! 

If your order has not been dispatched yet, you can change the delivery address by contacting us at info@sheratique.com. Otherwise, delivery address cannot be changed.

You can track your order with the tracking number we emailed you.

If you have other inquiries, please contact the courier. If you have further questions, contact us at info@sheratique.com. Remember that we cannot affect the delivery time of your parcel.

Of course not. You can place an order without creating an account. However, registration gives you various benefits:

Having an account you can:

• check your order history,

• avoid entering shipping details every time you want to place an order,

• collect Points in our Rewards program and exchange them for prices,

• return orders easily,

• return faulty items in a convenient way,

• get access to discounts available only for registered customers.

1. Click USER SAMPLE on the upper right of the website.

2. Click “CREATE ACCOUNT”.

3. Enter your first name, last name, email address, and password. It will enable us to fulfill your future orders. Click “CREATE”.

* You can also subscribe to our newsletter, which will inform you about new coffees and discounts.

1. Click USER SAMPLE on the upper right of the website.

2. Enter your email address and password.

3. Click “SIGN IN” to confirm.

4. If you’re having trouble logging in, click “Forgot your password?” and enter your registered email address. We will email you a link to reset password.

For your safety, we do not store any passwords. However, you can reset your password.

If you can't remember it, click “Forgot your password?” and enter your registered email address. We will email you a link to reset password.

We are sorry to see that we haven’t met your expectations. In order to delete your account, please contact our customer service: info@sheratique.com

Sure! To do so, please contact our customer service: info@sheratique.com

For a gurantted safe payment method, pay with your PayPal account and receive a payment confirmation at once.

We're sorry, payment on delivery is not available at the moment.

We're sorry, payment via bank transfer is not available at the moment.

The invoice is attached to the email confirming your order. If you are a registered customer, you can also find it after logging in to your account.

To place invoice orders, please contact us: info@sheratique.com

Yes. After placing an order, inform us about your request in your order comment, or via email at info@sheratique.com, or contact our customer service.

If your order has not been dispatched, we can change the invoice details. Just contact us as soon as possible at info@sheratique.com

To ensure your complete satisfaction, you may keep the coffee. Please, contact Customer Service at info@sheratique.com. If applicable, we will replace your order with a new one for free, or you will receive a refund.

Please contact us at info@sheratique.com

Yes. We need to know the reason for complaint to be able to verify it.

We will let you know whether your claim has been accepted within 24 hours. If it is accepted, we will provide you with a repair, replacement or refund within 14 days from receiving the product.