Help Center
FAQ
Coffee
Why coffee?
Our coffee is for the calm, the peaceful, the warm, the positive. This is for everyone who stops to smell the roses and takes time to chill; enjoys the brewing. You treat yourself kindly, you are aware of your expectations, because you understand who you are.
Coffee is our pleasure of life; it lightens your mood. Our coffee makes you happier, sexier and more alive. We believe in wonderful people making life wonderful, so we provide you with the motivation you need to be present.
Our StoryI want my coffee as fresh as possible. When should I order?
We roast all coffee to order because we believe your coffee should arrive perfectly fresh. Orders in by Tuesday at noon (PST) will be roasted & shipped on Thursday. Orders in by Friday at noon (PST) will be roasted & shipped on Monday.
E-Gift Cards.
If you ordered an E-Gift Card the redemption code will be emailed to the email address you entered. If you think you may have entered the email address incorrectly or ordered the wrong type of gift card, please email us at info@sheratique.com
When shopping for coffee, I see choices for Coarse, Drip, or Fine grind-- what should I choose?
We roast our coffees specific to the brew method that will be used. Select Fine grind if you will be using an espresso machine or for Turkish coffee. For pour-over cones or drip pots, choose Drip. For cold brewing, French press, or chemex, choose Coarse.
Can I get my coffee order pre-ground?
We recommend you order whole bean. But we'd be happy to grind your coffee for you. You can also choose your prefered grind type.
How should I store my coffee?
We recommend keeping your coffee away from extreme heat or cold. Our coffee bags offer excellent environmental protection. We treat coffee like great bread which means we advise you to buy fresh and more often, rather than storing it up.
Consider our Coffee Subscription if you want us to ship fresh roasted coffee to you on a scheduled basis.
Do you have a dark roast?
Generally, our coffee roasting style would be considered a ‘medium’ roast, with the exception of our 6 Bean Espresso blend which is a dark roast. We have a unique roast profile for each coffee that brings out its best characteristics and flavors.
Can I order coffee for a special event or as gifts for clients/staff?
Yes! We would happily help get you setup with coffee for your event or as gifts for clients or staff. Send us an email at info@sheratique.com or drop us a line here.
Orders
How to place an order?
In order to place an order, please follow these steps:
1. Choose your coffee and add it to cart.
2. A new window will open, with a confirmation of the coffee added to cart. You add more coffees to your cart if you want to buy more. If you want to finalize the order, click “CHECKOUT”.
3. If you want to use a discount code, enter it in the proper field and click “APPLY”. Next, choose payment and shipping method and click “NEXT”.
4. Enter your contact information and shipping address. Remember to fill in all the required fields. Next, click ”CONTINUE” to proceed to order summary.
5. Make sure that the details in “Order Summary” are correct. If everything is correct and you’re logged in, click “CONFIRM TO SHIPPING METHOD”. If you don’t have an account, check "save this information for next time" It will enable us to fulfill your order.
6. If you have chosen PayPal as a payment method, please make the payment in this step.
7. Hurray! Your order has been successfully placed and we’re on it! We have also sent you a confirmation email. You will be informed about further proceedings via email.
Can I edit an order I have already placed?
An order cannot be updated by the customer. We will be happy do it for you, unless your order has already been packed. Please, contact us as soon as possible: info@sheratique.com
Where is my order?
You can track your order with the tracking number we emailed you, you will have day-to-day details about your order on USPS tracking page. Remember that we cannot affect the delivery time of your parcel.
Where can I find my order history?
Check order confirmation emails. Also, you can check USPS tracking page for more details.
Can two orders be merged into a single one?
Sure, unless your order has already been packed. Contact us as soon as possible: info@sheratique.com
Can I cancel my order?
It depends on order status. We roast coffee to order, so If your ordered coffee has not been roasted, you can cancel it by contacting us at info@sheratique.com. Otherwise, order cannot be cancelled.
Shipping
When will I get my order?
Orders arrive in 1-4 business days within the United States. International orders take up to 10 business days.
When will my order be shipped?
All orders will be shipped on the first available business day, unless otherwise indicated in your order confirmation. If your order consists of a coffee that roasts on a specific day e.g. Wednesday, the entire order will ship together on that specific day.
Orders cannot be roasted and shipped on the same day that they are placed. If an item is out of stock, we will notify you via email of the delay as soon as possible.
I have received the wrong coffee. What should I do?
If, by mistake, we sent you the wrong coffee, please contact us at: info@sheratique.com
Remember to inform us about your order number (you can find it in confirmation emails) and about the coffee you have received. We promise to make up for our mistake in the blink of an eye!
I have received a damaged bag. What should I do?
Our coffees are packed with utmost care and use best efforts so that the coffees could be delivered to you safely. If the coffees you have received are damaged, please email us at info@sheratique.com. Remember to attach photographs of damaged goods. Don’t worry, we will send you new coffees for free!
Can I change the delivery address?
If your order has not been dispatched yet, you can change the delivery address by contacting us at info@sheratique.com. Otherwise, delivery address cannot be changed.
Who can I contact about a parcel that is already in delivery?
You can track your order with the tracking number we emailed you.
If you have other inquiries, please contact the courier. If you have further questions, contact us at info@sheratique.com. Remember that we cannot affect the delivery time of your parcel.
Do you ship internationally?
Yes, we ship worldwide. For more information about shipping and returns, please click here
Registration and logging in
Do I need an account to place an order?
Of course not. You can place an order without creating an account. However, registration gives you various benefits: • check your order history, • avoid entering shipping details every time you want to place an order, • collect Points in our Rewards program and exchange them for prices, • return orders easily, • return faulty items in a convenient way, • get access to discounts available only for registered customers.
Having an account you can:
How to create an account?
1. Click USER SAMPLE on the upper right of the website.
2. Click “CREATE ACCOUNT”.
3. Enter your first name, last name, email address, and password. It will enable us to fulfill your future orders. Click “CREATE”.
* You can also subscribe to our newsletter, which will inform you about new coffees and discounts.
How to sign in?
1. Click USER SAMPLE on the upper right of the website. 2. Enter your email address and password. 3. Click “SIGN IN” to confirm. 4. If you’re having trouble logging in, click “Forgot your password?” and enter your registered email address. We will email you a link to reset password.
I forgot my password. What should I do?
For your safety, we do not store any passwords. However, you can reset your password.
If you can't remember it, click “Forgot your password?” and enter your registered email address. We will email you a link to reset password.
How can I delete my account?
We are sorry to see that we haven’t met your expectations. In order to delete your account, please contact our customer service: info@sheratique.com
Can I change email address on my account?
Sure! To do so, please contact our customer service: info@sheratique.com
Payments
What payment methods are available?
For a gurantted safe payment method, pay with your PayPal account and receive a payment confirmation at once.
Can I pay on delivery?
We're sorry, payment on delivery is not available at the moment.
Can I pay via bank transfer?
We're sorry, payment via bank transfer is not available at the moment.
Invoice
Where can I find the invoice?
The invoice is attached to the email confirming your order. If you are a registered customer, you can also find it after logging in to your account.
How can I place invoice orders?
To place invoice orders, please contact us: info@sheratique.com
Can I receive a pro forma invoice?
Yes. After placing an order, inform us about your request in your order comment, or via email at info@sheratique.com, or contact our customer service.
How can I change invoice details?
If your order has not been dispatched, we can change the invoice details. Just contact us as soon as possible at info@sheratique.com
Returns and claims
Can I return purchased items?
To ensure your complete satisfaction, you may keep the coffee. Please, contact Customer Service at info@sheratique.com. If applicable, we will replace your order with a new one for free, or you will receive a refund.
How can I issue a complaint?
Please contact us at info@sheratique.com
Is it necessary to provide the reason for complaint?
Yes. We need to know the reason for complaint to be able to verify it.
How long will the verification of my claim take?
We will let you know whether your claim has been accepted within 24 hours. If it is accepted, we will provide you with a repair, replacement or refund within 14 days from receiving the product.